L O K I D A
I. CONSENT AGENDA
April 29, 2009
Mayor Richard T. Crotty
and the Board of County Commissioners
Richardson , Manager, Purchasing and Contracts Division
CONTACT: Rosemary Whitacre, Program Development Supervisor, Customer Services,
Sole Source Procurement of a Customer Care and Billing (CC&B) Software
License with Maintenance for Utilities Customer Information System
Approval of the sole source procurement of a Customer Care and Billing (CC&B) Software
License, with maintenance for one year, from Oracle Corporation in the not-to-exceed amount
of$503,440.38. Funds are available in account 4420 0381409 04 6440 and4420 038 140904
The CC&Bsoftware will replace the current PeopleSoft Enterprise RevenueManager (ERM)
customer information system software used by Utilities. Support for the PeopleSoft software
product will end December 2009.
On June 15,2004, the Board approved award of Contract Y3-616 for a Customer Information
Services system to BearingPoint, Inc. This wasa turnkey implementation and the PeopleSoft
ERM was the softwareproduct originally licensed through BearingPoint The projectwentlive
on July 5, 2006, utilizing the PeopleSoft ERM software and the County assumed
responsibility for the licensing directly with PeopleSoft.
Since that time, Oracle Corporation purchased PeopleSoft and has decided to phase out
support on the PeopleSoft ERM product. CC&Bis the replacement software that will be the
fully supported product from Oracle. This softwarewill provide advanced technologies and
added system functionality and efficiencies for Utilitycustomers and staff. Implementation
for this software is scheduled to begin in October, 2009.
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