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Job Description
| SENIOR CUSTOMER SERVICE FIELD REPRESENTATIVE |
Job Code: 8895
Pay Grade: 013
FLSA Status: Non-Exempt
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| General Functions |
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This position is responsible for ensuring that all field activities/orders are dispatched, routed and completed. It also coordinates the tasks of staff responsible for starts, stops, rereads, cut offs and restores of water service and resolution of customer issues. Work is performed under the general direction of the immediate supervisor. |
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| Representative Duties /Assignments |
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- Coordinates the daily operations of the Customer Service Field Representatives such as, routes work, ensures proper supplies and equipment are available, ensures completion of daily work, prioritizes and distributes heavy work loads during peak periods, short staffing or inclement weather conditions.
- Completes daily checks on the Kronos system for accuracy of input of Field Representatives. Plans and monitors vacation requests and issues attendance/tardiness occurrences.
- Performs inventory of vehicles, lap tops, radio equipment, supplies, and requests the ordering of cards, barrel lock/keys, etc. as required.
- Oversees the maintenance schedule for vehicles and ensures that staff performs daily vehicle inspections and follows through on any noted problems.
- Advises supervisor on the performance of staff for semi-annual and annual reviews. Assists in the interview process. Participates in the planning and implementation of monthly staff meetings.
- Trains new employees and follows up on their performance. Covers vacations for the current Customer Service Field Representative staff.
- Performs other duties as assigned.
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| Minimum Qualifications |
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Graduation from high school or equivalent, with three (3) years experience as a Customer Service Field Representative.
Must possess and maintain a valid Florida Driver's license. Must be able to work outdoors in inclement weather. Must possess oral and written communications skills to be able to communicate effectively with staff and the public to explain County and Department policy and procedure. Must have basic computer and laptop experience.
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| Preferences |
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Utiltiy and billing background preferred.
Phone and handheld radio communication skills.
Customer service experience preferred.
Basic PC skills. |
9/23/2007
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