| CUSTOMER SERVICE FIELD REPRESENTATIVE |
Job Code: 8894
Pay Grade: 109
FLSA Status: Non-Exempt
|
| General Functions |
| |
Depending on area of assignment
Performs non-routine field work for Meter Reading and Delinquent Account sections. Contacts customers in the field to respond to inquiries and perform routine work orders.
Performs responsible field work reviewing, resolving and submitting reports on customer issues and contract/franchise hauler operations.
Work is performed under the general/direct supervision of an assigned supervisor/Customer Service Coordinator who evaluates performance based on accuracy and achieving desired results in Customer Service.
|
| |
| Representative Duties /Assignments |
| |
Meter reading & Delinquent Account Section
- Initiates, terminates and restores service to include turn on of new accounts, turn off per customer requests and for non-payment.
- Fills in as a Meter Reader II as needed.
- Collects delinquent accounts for money owed.
- Rereads meters to determine accuracy of meter readers.
- Identifies and reports unauthorized connections.
- Checks for meter tampering and removes meter.
- Investigates cross connection situations.
- Reports malfunctioning meters.
- Meets with customers in the field to respond to inquiries.
- Maintains daily log of activities.
- Performs other related duties as assigned.
Solid Waste Section
- Responds to and resolves residential solid waste customer complaints/inquiries and related work orders
- Performs franchise hauler inspections and identifies and documents hauler performance issues.
- Reviews mandatory refuse assessments and exemptions through field visits. Completes necessary paperwork for any status changes.
- Investigates commercial hauler complaints and reviews annual license requirements to ensure records are kept current.
- Performs other related duties as assigned.
|
| |
| Minimum Qualifications |
| |
Graduation from high school or equivalent, with three (3) years' public contact experience.
Must possess and maintain a valid Florida Driver's license. Must be able to work outdoors in inclement weather. Must possess oral and written communication skills to be able to communicate effectively with staff and the public to explain County and Department policy and procedure.
|
| |
| Preferences |
| |
Meter reading & Delinquent Account Section
Prefer experience in meter reading and ability follow written and oral instructions.
Solid Waste Section
Prefer experience with the review of franchise hauler contracts and the Solid Waste Ordinance. Knowledge of the ARCview program.
|
