Services Online

This position performs administrative and supervisory work for the Permitting Services section within the Division of Building Safety. This work comprises activities within the customer service areas of Commercial and Residential Plans Coordination, Fast Track, Contractor Licensing, Records and Sub-trades permitting.

Work is performed with independence under the direction of the Assistant Manager, Building and is reviewed on a regular basis through observation and results achieved.

This position may be required to assist with emergency support functions in the event of a declared emergency and/or any other emergency duties as assigned.

Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.

• Performs supervisory duties such as instructing, coaching, assigning work, planning, coordinating activities, allocating personnel, and other administrative duties.
• Oversees “One-Stop” permitting personnel limited to the permitting Land Development Management System (LDMS) and customer sign in system processes.
• Plans, delegates, schedules, reviews and edits all work products produced by section's staff. Serves as technical support for other members of the section and multi-disciplinary team.
• Evaluates the effectiveness of the section in responding to customer problems and needs and is responsible for improving customer service satisfaction with the section's products and services.
• Responds to and resolves internal and external concerns, complaints and issues including managing and overseeing the coordination of participating departments, divisions and agencies.
• Remains informed about emerging technologies and innovative programs, projects and activities in other communities and organizations; applies this information to the section work programs to continuously improve quality and productivity.
• Coordinates section's activities with other department sections to ensure compatibility.
• Responsible for various personnel matters including hiring, discipline, training and development, performance appraisals and related activities.
• Performs other related duties as assigned.

Bachelor's degree from an accredited institution in Business Administration, Public Administration or a closely related field and five (5) years of experience in Commercial and Residential Plans Coordination, Contractor Licensing, Records and Sub-trades permitting in the construction industry or building inspections/plans review to include two (2) years supervisory experience. Additional years of the specified experience may be substituted for the required education on a year-for-year basis.

Extensive experience and knowledge of the Division of Building Safety’s business rules and operating systems to include, but not limited to: LDMS permitting and land management system, Customer Sign-In system, Fast Track Online Member services, Electronic Plan and Review Software (ProjectDox).

Possess administrative knowledge of Building Code Administration, state laws and local ordinances pertaining to building construction.

Experience working in a high volume, fast paced office environment. Requires strong written, oral communication and analytical skills.  Ability to demonstrate advanced proficiency in spreadsheets, database manipulation, word processing, and email software, preferably Microsoft Office.