| ASSISTANT DISPATCHER SUPERVISOR |
Job Code: 4656
Pay Grade: 361
FLSA Status: Non-Exempt
|
| General Functions |
| |
This position assists the Shift Supervisor with directing and overseeing the daily operations of the assigned shift in the Communications Center shift. Responsible for coordinating activities, assessing and supporting technical/staffing needs of the Communications Center.
General supervision is received from the Dispatcher Supervisor or Fire Communications Center Assistant Manager, who reviews work and evaluates performance based on efficiency, effectiveness and adherence to established procedures.
|
| |
| Representative Duties /Assignments |
| |
- Works as an intermediate supervisor by assisting the Dispatcher Supervisor in the operation of the Emergency Communication Center.
- Schedules work assignments and assists in resolving employee issues. Manages overtime slots, as needed.
- Monitors radio channels and responds to escalated complaints and errors involving communications.
- Assists with employee evaluations and discipline, as needed.
- Makes decisions on the movement of equipment to provide adequate coverage for fire rescue protection on a countywide basis.
- Reports radio, telephone and building maintenance problems to the proper staff or company.
- Monitors emergency equipment for proper operation.
- Assists Dispatcher Supervisor with assigned projects. Plans, directs and supervises dispatchers when the Supervisor is not available or present.
- Performs other duties as assigned.
|
| |
| Minimum Qualifications |
| |
High School or equivalent, four years of experience as an Orange County Fire Rescue Department dispatcher and (15) college credits.
Must possess and maintain Emergency Medical Dispatcher (EMD) certification while employed.
Must possess and maintain Florida 911 Public Safety Telecommunicator (PST) certification.
Must possess and maintain Emergency Fire Dispatcher (EFD) certification while employed.
Must possess the Communications Training Officer certification within 6 months of promotion and maintain the certification while employed. |
| |
| Preferences |
| |
NULL |
