|
Job Description
| 911 COORDINATOR |
Job Code: 4568
Pay Grade: 025
FLSA Status: Exempt
|
| General Functions |
| |
Responsible for implementing Countywide standards that meet or exceed the Florida State E911 Plan and coordinates E911 infrastructure-related activities among all County public safety answering points (PSAPs), emergency service agencies and equipment service providers to ensure that the system performs smoothly, reliably, and efficiently.
Work is performed with independence and initiative under the general supervision of the Enterprise IT Manager. Performance is reviewed through observations, conferences, reports and achievement of desired results.
|
| |
| Representative Duties /Assignments |
| |
- Serves as the single-point-of-contact between the County and the Department of Management Services regarding E911 fiscal, technical, operational, and strategic planning issues.
- Ensures maintenance and functionality of the County's E911 system 24 x 7. Evaluates systems data and voice circuits regularly to confirm sufficient network to adequately handle both wire line and wireless calls during any busy hour.
- Responsible for day-to-day management and maintenance of the 911 database.
- Works cooperatively with wireless service providers to conduct regular scheduled testing to ensure compliance with federal and state requirements when new sites are added or altered.
- Maintains current escalation list of contact information for all vendors, circuit repairs, maintenance personnel, normal and after-hour telephone numbers.
- Ensures County complies with all state and federal laws affecting E911 funds.
- Works closely with Public Safety Answering Point (PSAP) managers, supervisors, and call takers to develop appropriate Standards Operating Procedures and training for Americans with Disabilities (ADA) compliance.
- Monitors PSAPs call volume data and take appropriate action to ensure technical standards in the E911 State Plan are met. Ensures PSAPs are in compliance with the State E911 Plan for record retention requirements.
- Ensures PSAP trouble reports are quickly resolved. Requests the latest wireless services for PSAPs capable of receiving and using the service.
- Directs and supervises staff and coordinates quarterly PSAP managers' meetings. Promotes E911 Public Education campaigns.
- Performs other duties as assigned.
|
| |
| Minimum Qualifications |
| |
Bachelor's Degree from an accredited institution in Criminal Justice, Business Administration, Management ,Computer Science or other closely related field and five years of experience in the public safety communications or dispatch center or as a 911 coordinator. Experience must include a minimum of two years of supervisory experience, Computer Aided Dispatch (CAD) or budgeting. |
| |
| Preferences |
| |
Experience managing a Public Safety Answering Point
Knowledge of federal and state laws governing 911
Emergency Number Professional (ENP) Certification from the National Emergency Number Association.
|
5/24/2021
|
