| SYSTEMS SUPPORT SUPERVISOR |
Job Code: 2478
Pay Grade: 022
FLSA Status: Exempt
|
| General Functions |
| |
Supervises the activities of the Systems Support area to ensure the County computer technology meets the needs of the enterprise and operates effectively and reliably. Performs administrative, supervisory, and technical work of a responsible nature to ensure appropriate integration among all technical systems.
Work is performed with independence and initiative under the general supervision of the Enterprise IT Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.
|
| |
| Representative Duties /Assignments |
| |
- Manages applications and software development and implementation projects.
- Researches and evaluates technical solutions ensuring that related hardware, software and other components are properly selected, developed, implemented, tested and deployed.
- Analyses and resolves problems associated with all aspects of the County technology infrastructure.
- Assures that all systems are monitored to detect deficiencies and recommends changes and solutions.
- Interacts with department heads, external consultants, and software and hardware vendors in order to accomplish business objectives.
- Creates and present proposals and presentations identifying systems needs and Implementation plans and provide status reports to senior management in a clearly understandable manner.
- Supervises System Support Analysts, providing direction and guidance.
- Performs other related duties as assigned.
|
| |
| Minimum Qualifications |
| |
Bachelor’s Degree from an accredited institution in Computer Science or closely related field and four years of experience in enterprise infrastructure design to include two years of leadership/supervisory experience.
Must be able to communicate effectively in oral and written form with all levels of staff on technical and non-technical issues with tact and diplomacy.
Knowledge of distributed software, including operating software and personal productivity software.
|
| |
| Preferences |
| |
Ability to use good judgment, analytical abilities and effective problem solving skills
Ability to adapt to current technologies and maintain technical skill levels
Ability to manage conflicting priorities and customer expectations
|
