| MIS SPECIALIST (CONV CTR) |
Job Code: 8171
Pay Grade: 015
FLSA Status: Exempt
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| General Functions |
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Under general supervision, performs analytical, technical work providing customer support and problem resolution in areas such as data communications and applications, microcomputers and computer peripheral equipment. |
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| Representative Duties /Assignments |
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- Maintains and troubleshoots PC LAN hardware and software.
- Trains end users on PC hardware and software.
- Reviews and recommends hardware and software for PCs to meet customer business needs.
- Assists MIS Analyst in supporting business applications to include troubleshooting and training.
- Specifies, orders and installs PCs, printers and peripherals.
- Creates and maintains databases for section use and for other sections maintain.
- Assists users in creating and performing multi-media interactive presentations using computers, scanners and audio/visual equipment.
- Direct supervisory responsibility for MIS Prime Time and Intern staff.
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| Minimum Qualifications |
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Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Data Processing or a related field and one (1) year of customer support experience in a computer support environment; or an equivalent combination of education, training and experience.
Must have the ability to communicate effectively both orally and in writing with all levels of staff on technical and non-technical issues.
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| Preferences |
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