| SERVICE CENTER SPECIALIST I |
Job Code: 4172
Pay Grade: 011
FLSA Status: Non-Exempt
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| General Functions |
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Responds to Orange County citizens by facilitating a simple, reliable and convenient way for citizens to access information, referral and performing problem-solving functions. |
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| Representative Duties /Assignments |
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- Answers and directs incoming calls to appropriate sources. Acts as the information and referral source.
- Facilitates front-end documentation for service requests and work orders.
- Coordinates with other Orange County resources to assist citizens with problems.
- Retrieves and responds to voice mail recorded messages left during non-business hours.
- Provides research and call-back routines when appropriate.
- Prioritizes incoming calls, conducts the proper handling of service requests, and the coordination and resolution of complaints.
- Schedules appointments for animal services clinic.
- Conducts call backs to citizens to ensure appointments are kept.
- Responsible for the dissemination of information before, during and after an emergency or disaster.
- Participates in special events providing educational materials to the public.
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| Minimum Qualifications |
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Graduation from high school or equivalent and one year of experience in a Service Call Center or, an equivalent combination of relevant education, training or, experience. |
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| Preferences |
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Excellent verbal, customer service and oral communications skills. Strong interpersonal relations skills. Knowledge of Microsoft Office including Outlook. |
