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Supervises the Customer Service Section of the Animal Services Division. Work is performed under the general supervisor of the assistant department manager.

Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.

• Performs customer support and problem resolution in customer service, animal sheltering, spay/neuter services and general operations of the shelter.
• Verifies deposits involving cash and receipts.
• Perform supervisory responsibilities to include scheduling, disciplining, training, counseling, conflict resolution and evaluating all assigned staff.
• Performs other related duties as assigned.

Associate degree from an accredited institution in business administration or a related field.

Three (3) years experience in a fast paced, problem solving customer service environment to include at least one (1) year in a supervisory role.

In lieu of the degree requirements additional relevant experience may be substituted on a year for year basis.

Must have the ability to communicate effectively in oral and written form with all levels of staff and citizens on technical and non-technical issues involving the animal control industry.

Must have state certification as an Animal Control Officer or must obtain within six (6) months of hire.

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